Orders
Shipping &
returns made easy.
We ship from our distribution center in Texas throughout the continental US. Most orders leave our warehouse within one business day of confirmation.
Questions about a specific order? Contact our team with your order number and we'll get back to you the same business day.
01 — Carriers & Terms
How we get your order moving
We ship via UPS, FedEx, USPS, and LTL freight carriers depending on order size and destination. Our primary carrier is UPS. Carrier selection is made at our discretion unless a preferred carrier is specified on your account.
FOB Origin. Title and risk of loss transfer to you upon delivery of goods to the carrier at our facility. We recommend insuring high-value shipments — contact us before ordering if you need coverage assistance.
02 — Lead Times
When to expect your shipment
Estimated lead times by order type are shown below. All timelines are business days from order confirmation and are estimates only — carrier delays, weather, and other factors outside our control may affect delivery.
| Order type | Order minimum | Estimated lead time |
|---|---|---|
| Standard wholesale | $250 net | 1–3 business days |
| Drop-ship | None | 2–5 business days |
| Special / non-stock | Per quote | 7–21 business days |
| Retail (consumer) | None | 1–5 business days |
Expedited shipping upgrades are available at checkout for time-sensitive orders. We are not liable for carrier-caused delays on expedited shipments.
03 — Freight Damage
What to do if your shipment arrives damaged
Inspect all deliveries before signing the carrier's receipt. Following the steps below protects your ability to file a claim.
Check before signing
Inspect packaging for visible damage before accepting the delivery from the driver.
Note damage on the receipt
If damage is visible, write a clear description on the carrier's delivery receipt before signing. For severe damage, refuse the shipment entirely.
Report hidden damage within 5 days
If damage is discovered after opening, contact us within 5 business days of delivery with photos and your order number.
Important: Failure to note damage on the delivery receipt or to report hidden damage within 5 business days may affect your ability to receive a credit or replacement.
04 — Return Policy
Returns, credits, and replacements
We stand behind the products we distribute. Here's how each return scenario is handled:
Stock returns
Unused, resalable items may be returned within 30 days with prior authorization. A 15% restocking fee applies.
Defective product
Defective items are replaced or credited in full. Report within 60 days of receipt with the part number and defect description.
Incorrect shipment
If we ship the wrong item, we cover return freight and ship the correct item at no charge.
Freight-damaged goods
Reported per the freight damage steps above. Credits or replacements issued once the carrier claim is filed.
05 — Starting a Return
The RMA process
All returns require a Return Merchandise Authorization (RMA) number issued by our customer service team before sending anything back.
Request an RMA
Contact us with your order number, part number(s), quantity, and reason for return. We'll respond within one business day.
Pack and label
Write the RMA number clearly on the outside of the package. Include a copy of your original invoice inside.
Ship it back
Return shipping is at your expense unless the return is due to our error or a confirmed defect. Use a trackable method.
Credit or replacement issued
Credits are applied to your account within 5 business days of receiving and inspecting the return.
No RMA, no return. Packages sent without an RMA number will be refused and returned to sender at the sender's expense.
06 — Non-Returnable Items
What can't be returned
The following items are non-returnable unless they arrive defective:
Electrical parts
Due to the nature of electrical components, all sales are final once installed or tested.
Special-order items
Non-stock and custom-ordered parts ordered specifically for your application cannot be returned.
Clearance & as-is items
Items sold on clearance or marked as-is are final sale.
Items past 30 days
Stock returns are not accepted after 30 days from the date of delivery.
If you believe a non-returnable item is defective, contact us — defective product claims are handled separately and are not subject to the standard return window.
07 — Contact us
Need help with an order?
Whether you're tracking a shipment, starting a return, or have a question before you buy — our team is here to help.
We're here to help.
Responses within one business day.